Hi mariz2198, thanks for posting and welcome to our community. Speed. I tried both the wires, it didn’t set up the WiFi. However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. But there are 2 wires leading which can be plugged in the hub. Networking and WiFi. The Openreach sockets do not work for Virgin Media. Options. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. I would suggest the cable is just going down behind the skirting board, someone has very neatly hidden it away - follow the skirting board, and see where it's going to - at the worst, you should be able to see where it's been cut off (if it has). 2. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Hello, I'm trying to set up my Virgin Media broadband. Browse Virgin Media Virgin Media Community. - 5411444. Virgin TV 360. TV. Everything you need is posted to you. on 31-12-2021 10:47. No wall socket for my broadband quick set up. There will be two distinct input lines coming from each end of the socket. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. SpeedAs its likely you are in a flat, the media outlet plate is most likely what was used by the previous user (via the SAT1 socket). in Networking and WiFi 16-10-2023; Add VM socket to new home in QuickStart, set up and. All the wall sockets I can see are for BT. Turn on your TV and get connected. The wall box may be branded with the logos of an old cable TV company (not VM). Virgin Media Community; Broadband; QuickStart, set up and connections; No virgin media wall socket; Options. NTL to Virgin Media was just a name change due to the aquisition on Virgin Mobile. A Virgin Media wall socket typically has more connections and capabilities than a regular telephone socket. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. But I have no Virgin Media Wall socket in my - 5169521. The fact that it has QuickStart means that the house is ready to use Virgin Media and has the wall socket, but I noticed that we do n. No virgin wall socket [MOD EDIT: Post split to create own thread] - 5345241. Connecting broadband cables to the wall in Networking and WiFi 2 hours ago; Wrong wall connection in QuickStart, set up and connections yesterday;New to the UK and just moved into our first home here. 388. TiVo. Ashleigh_C. 4 weeks ago. TiVo. No wall socket. However, I do not have any of the specified wall sockets available. Kit arrived today…no wall box so unable to install. Reply. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Plug the cables into the Hub. Explain that you need the ONU PSU for a FTTP/RFoG area - if an engineer is offered to bring / fit it accept that - there have been serious delays in getting them dispatched by post. Thank you for the tel no. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Virgin cables must only be provided by isolated sockets provided by Virgin Media. Virgin Mobile. Sick of poor Virgin customer service - is 5G broadband any good? in Networking and WiFi 9 hours ago; Top. VM broadband connects to the larger box types using coaxial cable (not a conventional telephone socket). Options. Tried looking but can't see a way to book an engineer for this? Thanks. If you are not going to use the splitter, then probably best to connect direct to the wall box for your broadband and totally bypass it. Insulator and Housing Latest Design Original Equipment 45 Angled Wall Socket with Modular Euro Style White Wall Box for Virgin Media Digital TV & Fiber Optic High Speed Broadband Internet Services New or : Combine media outlets by replacing the cover plate with a module of your choice. Email. I was told when purchasing the broadband package that fibre was available here and already in. There’s even no BT wall socket. Is there likey to be any problem with this, such as degraded of weaker. Just push to fit Firmly push the end of the cables into the. I don't have virgin media wall socket in QuickStart, set up and connections 6 hours ago; Migrating @ntlworld. 2 Install your Broadband Install your Broadband Connect the end of the isolator cable with the black band to the socket marked ‘Wall’ on the connector cables. Went outside and there appears to be nothing on the other side (maybe removed). 4 weeks ago. You can see in the pictures it loo ks like it has been redirected to - 5347741 BrowseHello, @David_Bn, Where do I send the photos to? As already said, I'd like to have all the coaxial out and have only the Wall Socket in order to have the internet, the TV and the phone set in such a way that we had no wires scattered in the room. We have a virgin media wall socket with an ethernet port in the wall but. However, we're unable to get the secondary 360 mini-box working upstairs for live TV and only the internet side of the features work (Apps etc). I cannot find a Virgin wall. No wall socket to connect. Virgin Media QuickStart is the free and faster way to get up and running, chosen by 680,000 people in 2020 alone. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Various cable mediums are used in modern systems to transmit data. A non-split socket will have the sockets and screws in the middle. Hello everyone, I'm trying to setup my Virgin media hub right now and according to the guide, I need to plug my hub into the wall socket. Past occupiers of your property may have removed. QuickStart, set up and connections. Without the landlord's written consent you must not order a service that results in Virgin Media digging the drive / paths / gardens and drilling through walls at the property. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and. Options. When purchasing it stated my property was Virgin ready and the quick set up was the best way to set up. Mark as New; Bookmark this message;. Options. Hi all, when I signed up for Virgin Media, it said the service was available at my house. Just joined. Hi I have just moved home and have the quick start broadband, we have no wall socket available. Sounds like you will need a technician, as the cable may be disconnected in the street cabinet. I need engineer. If so you would need to contact the pre-installs team on 0800 052 1734 and book a tech install. . At least spell your title correctly jeezus . The cable could be hidden within, or behind, furniture. Being connected to the internet is one of the most important modern essentials in 2022,. Browse Virgin Media Virgin Media Community. I’ve tried calling the various numbers for help but every call seemingly fails. You can book a technician either by phoning customer support, or waiting for staff to reply here. The cables from the external box lead to a Bt open reach socket and a blank socket. on 03-08-2020 18:05. Call the Pre-installation and delivery team on 0800 052 1734 and explain what needs to be done. V6. cable. Browse Virgin Media Virgin Media Community. Hi all, I have just moved in an apartment and received my Virgin Broadband kit, but i cannot find the virgin media socket, please help, thanks so much! Hi kcng_eddy, thanks for joining our help forums and welcome to the VM community. I’ve come to virgin only to realise I have the old virgin Telephone line and that’s it I don’t have a Co-Axial socketI had an engineer visit because I have no Virgin wall socket. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Tudor. a week ago. Got my virgin media self install kit but I don't have a virgin socket. But I have no Virgin Media Wall socket in my - 5405516. The team are busier than usual with install and fault visits so you would've been provided with the earliest possible appointment. 0 Kudos. on 22-10-2022 20:58. 15 March 2021 at 12:49PM. Try the automated service status number 0800 561 0061 to check for any faults in your area. Hi , Welcome to our Community Forums and thanks for your post. Options. One of these lines is the outgoing line that carries signals to other sockets, devices, or networks. I’m rubbish with stuff like this and - 5198150. TiVo. Both your fibre cable and Wi-Fi router will be plugged into this. in. In response to Jonny-M. My internal wall socket looks like the below, but I am missing the power supply part (the smaller white box that plugs into the 3 pin socket and attaches via coax to the wall. You need to go outside and locate the brown or grey omnibox on the wall. But the metal isolator box looks like it might be the wrong way around. . See where this Helpful. Gaming Support. 01K; 1. But be clear why you need the visit, because if there is no actual fault found with Virgin's own equipment there will be a charge of £25. . The existing cables will be screw-on (11 mm spanner or pliers required). Any help please?Re: No virgin media wall socket. I just got Virgin Media kit and read all information carefully and checked - 5200805. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Turns out, the house only has an Openreach master socket and because it's a rental we can't get an engineer in to install a Virgin one. Have a look - 5286765. on a domestic hub you look at the values thus. The cable could be hidden within, or behind, furniture. Omni Box fallen off outside wall in QuickStart, set up and connections yesterday; Virgin media socket in QuickStart, set up and connections yesterday; Flashing red light on box on wall in QuickStart, set up and connections Tuesday; I’ve got a self installation but no actual box in QuickStart, set up and connections Saturday Call the Pre-installation and delivery team on 0800 052 1734 and explain the situation. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Can anyone advise on this issue, or I think that should be set up by an engineer from VM. Forum; Apps. Cancel and get another open reach broadband as the previous one with the risk of not having broadband for days/ weeks before switch. Gaming Support. If an engineer is offered - accept that. Well I can't seem to find anything like that and the closest thing I can find is a. We have ordered virgin media and got the option for self set up but we don’t have a virgin media wall socket! Any advice would be highly appreciated! Is there a way I can. I was told when purchasing the broadband package that fi. I did ask for a technician to visit on not finding the wall socket, which was also arranged promptly for 17 July. 194. Gaming Support. Nothing has happened. Back a step. Failing that phone the Pre-installation and delivery team on 0800 052 1734 & explain the situation. No virgin media wall socket. But I have no Virgin Media Wall - 5216419. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. Let us know if there's any further issues. I have also checked outside and there is no box either on my property or on m. Don’t plug the power cable into a plug socket yet. ThanksOverall, Virgin Media aims to make the installation process as smooth and hassle-free as possible, and their customer service team is always available to answer any questions or concerns you may have. Virgin Phone Switchover. We have a virgin media wall socket with an - 4353656 - 2. Finally, they'll complete the setup to make sure it's all working. You can have an engineer arranged for this yes however you either need to phone VM or go to their main website and contact through the chat here or on whatsapp. Broadband. There are 10 types of people: those. Turn on and start the hub. Speed. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. Virgin TV 360. I recently got Virgin broadband installed. on 02-01-2023 15:12. I'm wondering if the Virgin signal can be distributed around the house by connecting to the existing coax 'network' somehow. I am going to cancel. Manage Your Account. What to expect with broadband. No idea what that entails/ how long and. Speed. Connect the Hub’s power cable with the blue tab. New kit has arrived, including a hub, a TV box, a connector cables for both internet and TV, etc. Take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on your wall. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Virgin Media. I've got the same problem as above. Available with M50 broadband or faster. No Virgin Media wall socket on 16-10-2022 18:45. There is an external brown box and. You need to go outside and locate the brown or grey omnibox on the wall. Or if the other end of the white cable is in a more useful. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. 0 Kudos Reply. Gaming Support. Hi, Having difficulty installing our new broadband. If you can't find it, have a look outside for any wires entering your home, then look for a white box on the wall inside. But I have no Virgin Media Wall socket in my house. Home. Browse Virgin Media Virgin Media Community. The cable in the second picture is the one you need to connect too. Browse. Turn on and start the Box. 03. both appear. TV. My Virgin Media App. Browse Virgin Media Virgin Media Community. in Email 17 hours ago; Virgin Media cable installation with no permission in QuickStart, set up and connections yesterday; Water coming up through pavement next to vm chamber in. It also protects the network from 240 volts being fed to it by faulty TVs in your home. Can I find out when our switch over will be and/or do I. Virgin TV 360. Or you may be quicker than average! You won’t be involved the whole time. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. The cable could be hidden within, or behind, furniture. I called Virgin and used the automated option to request they send a signal to activate, which should have happened automatically. So our coaxial cable snagged on some furniture and seems to have pulled some bits off the wall socket. Hi we have just moved in to our new home so I got the Virgin Media hub but we have no wall socket whatsoever and only few cables running in but I have tried all of them they are not working. Jack14102. in Networking and WiFi Sunday; Wall Socket Installation in QuickStart, set up and connections 3 weeks ago; need engineer to install new virgin media wall socket in QuickStart, set up and connections 3 weeks ago; Virgin Media wall socket set up in QuickStart, set up and. Once connected it directly to a hub, a little bit loose, but then interne. 01-02-2023 10:59 - edited 01-02-2023 11:00. Can I arrange an engineer asap? 0 Kudos Reply. Installation: Wall socket issue. Hi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the day I moved in to collect the previous tenants hub, I ordered via live chat and they recommended the self set up so, I got the quick set up broadband package for my flat. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. QuickStart, set up and connections. 0 Kudos. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket, however, I do not have any of the specified wall sockets available apart from the BT socket. Often in flats there is just a coax cable coming out of the wall, if you cannot trace one: Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Can't get through to anybody for help! 0. Help; Virgin Media Virgin Media Community. Virgin Phone Switchover. Back a step. The master phone socket is the main socket where the phone line enters your home, usually found in the hallway near the front door. If you're happy with this and for the charge we can make the arrangements for you 🙂. Community FAQ Sign in. Virgin Media; My Virgin Media;. New kit has arrived, including a hub, a TV box, a connector cables for both internet and TV, etc. Hi. All I am aware of terminate the fibre inside. SpeedThe postcode checker says it is available, a ground floor neighbour has it and there is even a poster in the building entrance above the post boxes saying Virgin broadband is available, yet there is no fibre socket in this flat. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Now your photo has appeared, the socket on the LHS is a TV and radio aerial connection and is no use for VM. Virgin Media Wall Socket. Volt. Hi @bingoman000. . TiVo. There is no fibre socket in this house. 1st is unbranded on the outside with a likely looking socket inside but no joy on connecting. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Make sure the white cable is plugged firmly into the Hub and at the Virgin Media socket on the wall. No Virgin Media Wall Socket on 13-04-2022 14:08 I have just received the Quick Install kit as my property has had VM in the past, but I have no wall socket to connect the isolator cable to. You need a small spanner to remove this, then push the provided connector over the exposed end. Although I mentioned that there is no socket at home on live chat, Virgin Media sent me a cable kit be. I've looked for an external box but cannot. If you are a fibre customer you might not use a master socket, instead an Openreach Modem. If you're happy for us to get this booked. Now to my Issue: I opted for the self-installation ki. Can anyone help or know how long it takes to g. The cables from the external box lead to a Bt open reach socket and a blank socket. There were many cable companies that originally built the networks in the early 1990s. I would love to help you get your service installed. It's great to hear your wall socket concerns have now been addressed and - 5057222 - 2. Although we've had the dongle for a few weeks now we haven't been told to switch so the change may not have been made. . It doesn’t look like I can connect to ‘the wall socket’. 1. My previous sky microfilter attached here. and view the images for a range of different wall box options. FAQ Sign in. in Networking and WiFi Sunday; Wall Socket Installation in QuickStart, set up and connections 3 weeks ago; need engineer to install new virgin media wall socket in QuickStart, set up and connections 3 weeks ago; Virgin Media wall socket set up in QuickStart, set up and. The isolator has a terminator cap (marked below) fitted to the open end. All. . I am attaching photos of what i can find in. The block box on second picture is an amplifier for terrestrial TV. Follow these steps to install your virgin Media Broadband, TV and Phone service. I’ve already cancelled my old BT service and now advised that earliest date for an engineer to come is 26th Jan. TV. When the box came, the guide has said to screw the cable into the VM wall socket but the problem is I. No Virgin Media Wall Socket. Phone line - 5 mins. SpeedI sign up for vm broadband and I was offered self instalation kit . 2022 Today I been to the new flat to check and make sure I have vm soket or something but I couldn't find any wall somet from Vm . Has anyone had the same problem? Plug the cables into the Hub. Image below of the Virgin Media PSU Plug that connects to the coax. Can I find out when our switch over will be and/or do I. TV on the go. V6. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. Options. But I. I've also got an old NTL phone socket so. Networking and WiFi. ThanksHi - There only an old type of VM socket which doesn’t fit into what’s provided in the broadband kit. Make sure that both sockets are switched on. Vonage 2nd line. --. on 17-12-2022 10:39. Here are some answers to help you get connected: Request a wall socket installation: As mentioned earlier, you can contact Virgin Media customer service and request an engineer install a wall socket. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. I've looked for an external box but cannot find anything. Give the pre-install team a call on 0800 052 1734 as you will need a manned install to reinstate the isolated outlet. Call the pre-installation and delivery team on 0800 052 1734. Home Phone. However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). I have only got one rectangular shaped white socket (Shown as below) but it seems old and not having any port for the round cable. We have tried plugging it into the only box we found it would fit but no luck. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Community; Volt. As you can see in the photos, the phone point is far. Community; Volt. Phone. My internal wall socket looks like the below, but I am missing the power supply part (the smaller white box that plugs into the 3 pin socket and attaches via coax to the wall. Thanks for posting in regards to moving a wall socket, we appreciate you raising this via the forums. QuickStart, set up and connections. The empty circular plastic cable grommet disc to the RHS of your pic looks like a probable location where the VM cable used to come through the wall. My VM Router is is my office adjacent to hall. Speed If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Virgin Media; My Virgin Media. Can I use one of three splitter cables? The middle one is labelled Virgin media. 3 weeks ago. I’m aware that virgin media has been used in this flat before and I qualified for a quick start kit however there is no virgin wall socket just these two wires. This means the Hub needs a reboot. Tudor. Thanks for posting in regards to moving a wall socket, we appreciate you raising this via the forums. The cable going in will be a double “shotgun barrel” type cable. . Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Hello, posting what other people have posted here- my broadband kit arrived, but I don't have a wall socket so not sure how to go about - 5198512 Browse Virgin Media Virgin Media CommunityOptions. Connect the Hub’s power cable with the blue tab. #2. No VM wall socket in QuickStart, set up and connections 02-08-2023; Self install M500 plan but new property has Openreach phone socket? in Networking and WiFi 23-07-2023; Ordered QuickStart as I was eligible, now found out I need a wall socket. He will drill through into the lounge and connect an. But I have no Virgin Media Wall socket in my room. Sorry to hear you don't have a VM wall socket. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. -and 3rd coax cable that runs from the Virgin socket to a power adapter plugged into wall socket. Community; Volt. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. on 15-04-2023 16:54. Community; Volt. Checked the forum the NTL box in my bedroom can be used for internet and I can connect to the internet now. Networking and WiFi. The box and cables may have been removed by the previous occupiers. All. Hello, I moved house last week and I got sent a QuickStart pack but don't seem to have a wall socket. Account - Cable. 2020 = £1,191,76. 3K;. Just had self installation delivered, have no wall socket just two cables from the wall. Thank you. You can also check for a loose cable as not all properties have a socket. -a power cable for the hub's adapter. on 23-10-2022 13:36. May I know which one I can connect. You can also identify a split socket looking at the side. . The new cables from your Quick Start kit will be push fit. Options. It's not uncommon to have the hub in one room and the TV in another, so there would be two sockets. No virgin media socket in Networking and WiFi 8 hours ago; No Virgin Media Wall socket . You should see a cable going through the wall and if you trace this inside, you should get the cable. I will only be using one wall socket, so the other socket will have no connections. My options are . Email. Tried looking but can't see a way to book an engineer for this? Thanks. The box and cables may have been removed by the previous occupiers. Phone. if you have traced that cable end to a roof top aerial then it would seem whoever intsalled that used the hole that VM had used to pass their cable through after removing it - but thats an F type connector and i did not think that was used for aerial connectors so maybe something is pushed inside th.